Mark H Suggs

ASU Box 9150
Boone, North Carolina  28608
Mark @

336.937.9137 wait 25 seconds for voice mail


September 2007 to present

Training Specialist
Boone, North Carolina

August 2006 to September 2007

Office Manager – Graphic Designer
Main Street Marketing, Jefferson and Boone, North Carolina
part-time, full-time

August 2006 to May 2007

Substitute Teacher
Watauga County (NC) Schools

August 2006 to May 2007

Instructor, English (Business Writing)
Appalachian State University, Boone, North Carolina

December 1988 to present

Owner – Designer – Editor
abiGRAPHICS Design Studio, Boone, North Carolina
part-time since December 1994; portfolio available on line

December 1994 to February 2006

Marketing Assistant – Technical Writer – Instructor – Software Designer
ECR Software Corporation, Boone, North Carolina

1995 to 2000

Independent Instructor
Training in applications and desktop publishing techniques
High Mountain PC Consultants, Boone, North Carolina

Academic Year 1996-97

Basic Computer Skills Instructor (grades 6-8)
Appalachian Christian School, Boone, North Carolina
David Davis, principal

January 1988 to May 1989

Publications Design and Production Director
Chetola Resort, Blowing Rock, North Carolina

July 1987 to January 1988

Publications Director / Editor
Alpine Ski Center, Banner Elk, North Carolina

October 1983 to July 1987

Graphic Designer / Typesetter
Precision Printing, Boone, North Carolina

August 1981 to December 1982

Advertising Staff Layout Artist; Ad Production Manager
The Appalachian, student newspaper
Appalachian State University, Boone, North Carolina

December 1978 through August 1981

Pre-Press Artist / Designer (part-time)
The Education Center, Greensboro, North Carolina


August 1993 to December 1994

Graduate classes towards an MA in English Literature
Appalachian State University, Boone, North Carolina
Graduate Assistantship, 1993-94 Lovell Fellowship (top academic award from graduate school), 1993-94 Editorial Assistant for Focuses journal, William Wolff, editor, 1993-95 Teaching Assistantship, 1994-95

December 1992

Graduate Record Exam scores: Verbal 700; Quantitative 640; Analytical 660

August 1993

Bachelor of Arts, graduated cum laude
Appalachian State University, Boone, North Carolina
Major in English; minor in Commercial Design. GPA: 3.56   
GPA for English course work: 4.00

June 1980

Diploma, graduated with honors
Walter Hines Page High School Greensboro, North Carolina



Microsoft Certified Application Specialist – Office 2007 (Word, PowerPoint, Excel)


Microsoft Certified Application Specialist – Access 2007


  • Editing (see attached project detail)

    • extensive experience with Publication Manual of the American Psychological Association (APA)
    • also Modern Language Association of America Handbook (MLA)
    • Chicago Manual of Style
  • Copy Writing
  • Teaching and Instruction
  • Typing (keyboard) speed: 75-80 words per minute
  • Personal Computer (Windows)
  • including proficiency in the following programs

    • Adobe Acrobat Pro
    • Adobe After Effects
    • Adobe Illustrator
    • Adobe InDesign
    • Adobe PageMaker
    • Adobe Photoshop
    • Adobe Premiere
    • Apple Macintosh OSX
    • CorelDRAW! (early versions)
    • Drupal
    • Macromedia/Adobe Dreamweaver
    • Microsoft Office : Word, PowerPoint, Excel, Access
    • Microsoft Windows
    • Microsoft FrontPage (web site design/management)
    • Microsoft Visual Basic 6.0
    • QuarkXpress
    • RoboHelp (Windows Help File authoring; early version)
  • Computer peripherals including

    • PostScript printers and image setters
    • Scanner (OCR, grayscale, and line art)



The following is a detailed description of my career experience.

I have been in the graphics business since 1978, in the Boone area since 1981. As an undergraduate I worked on the advertising staff of The Appalachian, the student newspaper of Appalachian State University. Initially hired as a production staff member, I was promoted to Production Staff Manager.


In 1983 I was employed by a local print shop, Precision Printing. Hired to handle all graphics work (typesetting, design, layout, camera work, platemaking) for the business, I maintained all the prepress operations for more than 3 years before training an assistant in each of the tasks mentioned above. The shop's specialty was 2- and 3-color printing.


In 1987 I was hired by Alpine Ski Center, a ski equipment retailer, to manage the publications for its marketing department. The headquarters for the four-store company, located in Banner Elk, produced an annual magazine and four newspaper tabloids with editorial content, advertising (both in-house and vendor), and information directed to the Southern alpine skier. Primary responsibilities included copy writing and editing for the publications as well as production management. In the six-month position with this company I earned nine hours internship credit toward completing a bachelor's degree in English at Appalachian State University. (Alpine Ski Center had become a standing client of my graphics business.)


In January 1988 I was recruited to establish and manage an in-house publications department for Chetola Resort at Blowing Rock. I set up the department to design and produce all the resort's printing needs including: writing and production of the resort's quarterly newsletter; all in-house forms, marketing materials, and signs; newspaper and magazine ads; rate sheets, flyers, one-, two-, and four-color brochures. I was responsible for obtaining quotes and ordering all printed material, a 1988 calendar year total of $42,700. For much of the printing I determined the resort's consumption and quantities ordered.


On December 1, 1988, I opened my own graphics and typesetting business under the name of abiGRAPHICS while I continued to work for the resort part time. By May 1989 I moved to Boone where I set up to run my business full time, leasing my own equipment and office space.

A large part of my work includes designing print ads, brochures, newsletters, and logos. I have had a good exposure to the high-end output side of DTP (desktop publishing) having worked closely with several service bureaus. I have been closely involved with some as they muddled through the setup process. At times, my work served as guinea pig jobs as I pushed my own software and their hardware to the graphic limits. I'm very excited about what the DTP industry has opened up for the experienced designer as new developments in technology continue to unfold.


In 1994 the president of ECR Software Corporation, which had been a regular client of abiGRAPHICS, approached me to join the emerging company as the graphics designer and marketing assistant to the president. Since the company was relatively small, my first duties included handling technical support calls. With this on-the-job-training approach I was soon very familiar with the software products and began updating and rewriting the technical manuals as well as the marketing and distribution materials. After six months with the Company, I took on the role of Training Director for classes held across the country for the dealers and technicians who sold and supported our software installations. As my knowledge of the industry increased, I became involved in providing solutions for the software users through the design of custom applications for the existing software products. This experience laid a strong foundation for my role in the design of a completely new, groundbreaking Windows NT-based retail enterprise automation program: Catapult. The design team spent a year in preparation before the development team began the immense project. My role as designer peaked during the following two years as the function designs and Use Cases were translated into screen designs. Another role that developed out of my hands-on work with the software product is Solutions Consultant working directly with end users at retail sites.

Throughout my 12 years with ECR Software Corporation I have thoroughly enjoyed the variety of roles and the challenging tasks involved, which have included:

  • Advertising Copy Writing
  • Advertising Design
  • Business Communications Editing
  • Business Guest Hosting
  • Custom Application Design and Specification
  • Custom Report Specification
  • Help File Authoring
  • Internet Web Site Design and Maintenance
  • Marketing Presentation Design
  • Press Release Copy Writing
  • Print Production Management
  • Software Testing
  • System Consulting
  • System Design
  • System Interface Design / Prototyping
  • Technical Support for Software Products
  • Technical Training
  • Technical Training Presentation Design
  • Technical Writing
  • Trade Show Exhibit Design, Setup, Personnel
  • Training Seminar Booking and Arrangements



These specific publication projects are in addition to the editing, proofing, and copy writing of newsletters and publications for a number of abiGRAPHICS clients including The Blowing Rock Stage Company (newsletters, season programs, brochures), Boone Crisis Pregnancy Center (newsletter), Logos Healthcare (brochures, advertising), as well as complete documentation of five major software product manuals and a technical reference and troubleshooting Windows Help file to support the nationwide dealers and technicians. 

The Journal of College Student Development
Dr. Gregory Blimling, editor

American College Personnel Association, Washington, DC

January 1995 to December 2003. As Layout and Copy Editor, I work directly with authors throughout the world standardizing their submitted word processing files into final layout design for production of the 100-page bimonthly journal with a circulation of more than 8,000.

The Journal of College Student Development
Dr. Florence A. Hamrick, editor
Dr. John M. Braxton, editor
Dr. Debora L. Liddell, editor

American College Personnel Association, Washington, DC

Mary Muhler, journals publisher
The Johns Hopkins University Press
2715 North Charles Street
Baltimore, MD 21218-4363

January 2004 to present. Hired by the publisher to continue position as Layout Editor.

2010 to present. Manuscript Copy Editor.

Progress in Community Health Partnerships: Research Education, and Action Dr. Eric B. Bass, editor-in-chief

The Johns Hopkins University School of Medicine
Mary Muhler, journals production supervisor; and Kristopher Zgorski
The Johns Hopkins University Press
2715 North Charles Street
Baltimore, MD 21218-4363

September 2006 to present. Layout Editor for newly established journal.

Parkways, Greenways, Riverways: The Way More Beautiful Proceedings of the 1989 Third Biennial International Linear Parks Conference Woodward S. Bousquet, senior editor

Appalachian Consortium Press, Boone, North Carolina; Mike Epley, project director

Finished paperback is 304 pages. Content includes 36 academic papers in the fields of landscaping, planning, and park management with photographs, diagrams, and tables. As editorial assistant and designer, I functioned as continuity editor, correcting errors and style to maintain consistency throughout the book. Layout and typesetting design, cover design, logo design for conference.

The Subtle Slant: A Cross-Linguistic Discourse Analysis Model for Evaluating Interethnic Conflict in the Press Richard G. McGarry

Parkway Publishers, Boone, North Carolina; Rao Aluri, project director

1994. Finished book is 194 pages. Content includes academic discourse in the field of linguistics, diagrams and tables, appendices (texts in Swahili), bibliography, and index. Heavy editing of a doctoral dissertation into textbook style. Layout and typesetting of manuscript into camera-ready pages for publisher. Editing and revision of author's index.

A Change of Heart: Restoring Hope in Marriage Donald R. Harvey

Raven's Ridge Books, Still Point Press, Boone, North Carolina; Stephen Griffith, project director

1993. Finished book is 191 pages. Content includes Christian counseling on marriage with case studies. Heavy editing, layout and typesetting design furnished on disk for printer.

When the One You Love Wants to Leave Donald R. Harvey

Raven's Ridge Books, Still Point Press, Boone, North Carolina; Stephen Griffith, project director

1993. Finished book is 224 pages. Content includes Christian counseling on marriage with case studies. Light editing of a previous edition with addition of study questions for each chapter. Layout and typesetting design furnished on disk.

The Lions' Den: Facing Yours Preston Parrish

Awakenings Inc., Winston-Salem, North Carolina; Preston Parrish, project director

1992. Finished paperback is 84 pages. Content includes self-help encouragement discourse. Very light editing, layout and typesetting design into camera-ready pages for printer.

The Examined Life: Family, Community, Work in American Literature Jim Wayne Miller

Appalachian Consortium Press, Boone, North Carolina; Karen Lohr, editor and project coordinator

1989. Finished paperback is 90 pages. Content includes course planning and projects for the teaching of literature with bibliographies. Light editing (error correction), layout and typesetting design, cover design.